Want to Delight Today’s Hard-to-Please Student?

Avoid Becoming the DMV on Your Campus

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ON-DEMAND WEBINAR

Title:
Want to Delight Today’s Hard-to-Please Student? Avoid Becoming the DMV on Your Campus

Duration:
1 hour, 1 minute

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Summary

How does your institution plan to delight today’s students by exceeding their service expectations? How will you drive up levels of student connectedness by delivering more communication channels and tools to engage students with?

Wichita State University (WSU) will share how they leveraged new solutions to exceed student expectations and deliver highly personalized and engaging experiences through a 24/7 virtual one stop. The new infrastructure has helped WSU extend its current staff resources, improve student satisfaction, and ultimately, increase student persistence and success.

This presentation will cover:

  • How to reduce or eliminate lines on campus
  • How to exceed student expectations through true omni-channel communication
  • How to streamline service provision for presence-based students and how to serve remote/online only students

Speakers

Lisa Hansen

Lisa Hansen

One Stop Student Services
Wichita State University

Anthony Humphreys

Anthony Humphreys

Senior Director of Student Services
Blackboard

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