Expand service capabilities with Help Desk redundancy campaigns
A redundancy plan in support is critical to any institution, especially when information changes quickly and critical messages need to be communicated. In these uncertain times, it’s imperative to provide regular communication and the right resources to your students, faculty, and staff.
To help you keep pace with increasing demand for support, our quick-to-implement IT Help Desk solutions expand your institution’s service capabilities and free up valuable resources for your support teams.
We offer two support models to best aid your institution’s specific needs. With our Redundancy Model, you can leverage a short-term initiative that provides out-of-the-box support for students, faculty and staff. Our Phased Implementation Model is our most effective support model and extends support throughout the year while standing up some support quickly and building on as you go.
Who is this for?
IT and Online learning who need Tier 0/1 Help Desk support to scale their institution’s service capabilities.
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Help Desk Support Models
For institutions in need of a short-term initiative that is limited in scope and capabilities but can provide out-of-the-box support for students, faculty, and staff during this critical time, our redundancy model adds value for your institution to leverage with the urgency of the current state of events.
Phased Implementation Model
To offer the most effective support model that leverages year-round redundancy plans, we’ve developed a phased approach that extends support for your institution throughout the year. These solutions can be implemented in a matter of days and fit into our current service environments.