Higher Ed Chatbot Playbook
If one word could describe student services in higher education today, it’s “pressure.” From declining enrollments to increased competition, institutions are under extreme pressure to enroll and engage students.
To execute a winning student success strategy, institutions need to evaluate the gaps they face in supporting, communicating, and engaging with students. But many institutions don’t have the resources to scale and meet student needs in a proactive way.
If you’re looking to expand your ability to serve students and improve quality of service, AI-powered chatbots are a great solution. But like any technology implementation, you’ll succeed more if you prepare for adoption and implementation with intention.
In this playbook, learn the five steps to prepare your institution and your staff members for AI-powered chatbots, along with some key terms to help you navigate AI in higher ed.
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Why Should You Download?
Discover how chatbots can be powerful tools that ease the burden on support teams while improving the student experience.
Learn how to position your teams and institution for success with AI-powered chatbots.
Uncover insights to scale support across your institution and reinforce a unified and successful student experience.
About The Author
Blackboard Student Services
Blackboard Student Services offers a holistic framework for institutions and students to succeed through a set of connected capabilities that make measurable and sustainable impacts on the student experience. Our portfolio encompasses the full student lifecycle including supporting strategic planning efforts, full-service marketing and enrollment management, student support, IT Help Desk solutions, and retention coaching. Blackboard has partnered with top tier institutions providing comprehensive student support services to the largest institutions in the country.
Education Dive provides in-depth journalism and insight into the most impactful news and trends shaping K-12 and higher education. Covering topics such as policy, blended learning, classroom tech, learning management, and more, Education Dive is a leading publication operated by Industry Dive. Its business journalists spark ideas and shape agendas for 7+ million decision makers in competitive industries.
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